Return policy


Return Policy for purchased products from www.pupi.md
According to the legislation in force, within 14 days of the product's inception, you have the possibility to return it without any justification.
Returned product must be in the same state as delivered. The products must be accompanied by the purchase invoice. The money reimbursement policy is 14 days.
For buyers outside the Republic of Moldova, the return costs will be borne by the customer, and the reimbursement of the product will be reimbursed within 14 days of the return. It will be reimbursed to a bank account specified by the buyer.
Personalised products made on order  by the buyer can not be returned. These products may be sent for modification if this is desired within 14 days of the possession of the package. Changes are free of charge, no fee is charged, the buyer will only pay for the roundtrip (for buyers outside the Republic of Moldova).
  Products will not be refunded / replaced in the following cases:
a) shows signs of use, wear, washing;
b) lack of accessories;
c) have been damaged;
d) does not present the documents proving the acquisition;
e) the products have been executed according to the consumer's specifications or in the case of distinct personalized products (personalized product according to the customer's sizes), atypical color combinations, other materials or other customizations requested by the buyer) at the request of the buyer or not belonging to the stock order time.
CAREFUL! Colors in reality may differ from photos because the screen of the device on which they are viewed can not perfectly reproduce the hues as perceived by the human eye.
If the product is returned as a new one (unused), but in fact it proves that the product is not in the same condition as it was delivered, we reserve the right not to refund the money and, at the customer's option, we will resell the product on its expense.

Return form:
The package (s) will be sent to the following address:
 Republic of Moldova Chisinau, str. Andrei Doga 2/1
The package must contain the following: - product / products - copy after invoice
 





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